Privacy Policy

Welcome to Yeti Casino. Your privacy is paramount to us. This Privacy Policy explains how Yeti Casino collects, uses, discloses, and protects your personal information when you use our website, services, and any associated platforms (collectively, "Services"). We safeguard your data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By accessing or using our Services, you agree to the terms of this Privacy Policy. Please read it carefully. If you do not agree with the practices described, you should not use our Services. This policy is an integral part of our Terms and Conditions.

We collect various types of information to provide and improve our Services to you. This includes:

• Personal Identifiable Information (PII): This includes data you provide directly when you register an account, verify your identity, deposit funds, or contact customer support. Examples include your full name, date of birth, residential address, email address, phone number, and payment details (e.g., credit card numbers, bank account information).
• Transactional Data: Details about your betting activity, deposits, withdrawals, and other financial transactions conducted through Yeti Casino.
• Technical Data: Information about your device and how you interact with our Services, such as your IP address, browser type and version, operating system, device identifiers, referral source, and website navigation paths.
• Usage Data: Information about how you use our website and services, including pages visited, time spent on pages, game play history, and preferences.
• Communication Data: Records of your correspondence with us, including emails, live chat transcripts, and phone call recordings.
• Verification Data: Documents and information required for identity verification (KYC, Know Your Customer) and anti-money laundering (AML) checks, such as copies of your passport, driver's license, or utility bills.

Yeti Casino uses the collected information for several purposes, primarily to operate, maintain, and improve our Services:

• To Provide Services: To manage your account, process your bets, deposits, and withdrawals, and provide you with access to our games and features.
• Identity Verification and Security: To verify your identity, prevent fraud, money laundering, and other illegal activities, and support responsible gambling practices.
• Customer Support: To respond to your inquiries, resolve issues, and provide technical assistance.
• Personalisation: To tailor our services, content, and offers to your preferences and gaming history.
• Marketing and Promotions: To send you promotional materials, special offers, and updates about Yeti Casino services, where you have consented to receive such communications. You can opt out at any time.
• Analytics and Improvement: To understand how our Services are used, analyse trends, and improve our website, games, and user experience.
• Legal and Regulatory Compliance: To comply with our legal and regulatory obligations, including reporting to relevant authorities and adhering to licensing requirements.

Yeti Casino processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, specifically to provide our gaming services and manage your account.
• Legal Obligation: Processing is necessary to comply with legal and regulatory obligations, such as anti-money laundering laws, responsible gambling regulations, and tax requirements imposed by our licensing authority.
• Legitimate Interests: Processing is necessary for our legitimate interests, provided these do not override your fundamental rights and freedoms. This includes purposes like fraud prevention, network security, service improvement, and marketing (where consent is not required).
• Consent: Where required by law, we will obtain your explicit consent for certain processing activities, particularly for direct marketing communications. You have the right to withdraw your consent at any time.

Yeti Casino may share your personal information with third parties in limited circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT support, customer service platforms, and marketing agencies. These providers are contractually bound to protect your data and only use it for the purposes specified by us.
• Regulatory and Law Enforcement Bodies: We may disclose your information to government authorities, regulators, or law enforcement agencies if required by law, court order, or to cooperate with investigations into suspected illegal activities.
• Fraud Prevention and Anti-Money Laundering Agencies: To combat fraud and financial crime, we may share data with specialised agencies and databases.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.
• Affiliates: We may share data with our corporate affiliates for operational purposes, provided they adhere to this Privacy Policy.

We do not sell your personal data to third parties.

Yeti Casino employs robust technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use SSL (Secure Socket Layer) technology to encrypt data transmitted between your device and our servers.
• Access Controls: Strict access controls and authentication mechanisms limit access to your data to authorised personnel only.
• Firewalls: Our systems are protected by advanced firewall technology.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our staff receive regular training on data protection and privacy best practices.

While we protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously improve our security posture.

Under GDPR and other applicable data protection laws, you have several rights concerning your personal data:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): In certain circumstances, you can request the deletion of your personal data.
• Right to Restriction of Processing: You can request that we limit the way we use your data in certain situations.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller.
• Right to Object: You can object to the processing of your personal data in certain situations, particularly for direct marketing.
• Rights in Relation to Automated Decision Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact our customer support team as detailed in the "Contact Us" section.

Yeti Casino uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Necessary for the website's basic functionality, such as logging in and managing your session.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting information anonymously. This helps us improve our services.
• Functionality Cookies: Remember your preferences (e.g., language, region) to provide a more personalised experience.
• Targeting/Advertising Cookies: Used to deliver more relevant advertisements to you based on your interests.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our Services.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Typically, this means we will retain your data for the duration of your account with Yeti Casino and for a further period as mandated by our licensing authority and anti-money laundering regulations (usually five years after account closure).

In some cases, we may anonymise your data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

As Yeti Casino operates globally, your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA). When we transfer your data internationally, we ensure that appropriate safeguards are in place, such as:

• Transferring data to countries deemed by the European Commission to provide an adequate level of data protection.
• Using standard contractual clauses approved by the European Commission.
• Implementing binding corporate rules.
• Obtaining your explicit consent.

We take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.

Our Services are strictly not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal data from a minor, we will delete such information from our records immediately.

If you believe a minor has provided us with personal information, please contact us immediately.

Yeti Casino reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Significant changes will be communicated to you directly via email or through prominent notices on our website.

Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your privacy rights, please contact us:

• Email: [email protected]
• Live Chat: Available on our website during operational hours.
• Postal Address: [Please refer to our Terms and Conditions or website for our registered office address.]

We resolve any concerns you may have. You also have the right to lodge a complaint with your local data protection supervisory authority.