Privacy Policy

Welcome to Yeti Casino. We protect your privacy and the security of your personal data. This Privacy Policy explains how we collect, use, process, and disclose your information when you use our services, including our website and any related applications. We provide clear, concise information about our data practices. By accessing or using Yeti Casino, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review it carefully.

This policy applies to all visitors, users, and others who access Yeti Casino services. We operate in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant. Our goal is to provide a safe, secure, and enjoyable online gaming experience while upholding high standards of data privacy.

We collect various types of information to provide and improve our services at Yeti Casino. This information can be broadly categorised:

• Personal Identifiable Information (PII): This includes data that can directly identify you. When you register an account with Yeti Casino, we collect your full name, date of birth, gender, email address, postal address, and telephone number. For verification and to comply with regulatory obligations, we may also request copies of identification documents, such as your passport or driving licence, and proof of address.
• Financial Information: To facilitate deposits and withdrawals, we collect payment method details, such as credit/debit card numbers, bank account information, and e-wallet details. Sensitive payment data is processed securely by our trusted payment providers and is not stored directly on our servers in its raw form.
• Transactional Data: We record details of your bets, wagers, deposits, withdrawals, and other gaming activities on Yeti Casino. This includes game history, winnings, and losses.
• Technical Data: When you access our website, we automatically collect information about your device and browsing activity. This includes your IP address, browser type and version, operating system, device type, time zone setting, and unique device identifiers.
• Usage Data: We gather information about how you interact with Yeti Casino, such as pages visited, features used, time spent on pages, and referring/exit pages. This helps us understand user behaviour and improve our service.
• Communication Data: If you contact our customer support, we will collect records of your correspondence, including emails, chat transcripts, and telephone recordings.
• Publicly Available Information: In some cases, and to comply with our legal obligations (e.g., anti-money laundering checks), we may collect information about you from publicly available sources.

We use the information we collect for various purposes, all aimed at providing you with a secure, efficient, and enjoyable experience at Yeti Casino:

• Account Management: We create and manage your Yeti Casino account, verify your identity, process your registration, and provide you with access to our gaming services.
• Processing Transactions: We handle your deposits, withdrawals, and other financial transactions securely and efficiently.
• Service Delivery: We operate, maintain, and provide all features of Yeti Casino, including game access, customer support, and responsible gaming tools.
• Security and Fraud Prevention: We detect, prevent, and investigate fraudulent, illegal, or unauthorised activities, and ensure the integrity of our gaming platform. This maintains a fair and secure environment at Yeti Casino.
• Legal and Regulatory Compliance: We comply with our legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements, and report to relevant authorities as required by law.
• Customer Support: We respond to your inquiries, provide technical assistance, and resolve any issues you may encounter.
• Personalisation: We tailor your experience on Yeti Casino, including offering personalised promotions, games, and content based on your preferences and gaming history.
• Marketing and Promotions: We send you marketing communications about our products, services, promotions, and bonuses, where you have consented to receive such communications. You can opt out at any time.
• Analytics and Improvement: We analyse user behaviour, monitor the effectiveness of our marketing campaigns, and improve the functionality, performance, and user experience of Yeti Casino.
• Internal Operations: For internal administrative purposes, such as auditing, data analysis, and research to enhance our business operations.

Under data protection laws, we must have a legal basis to process your personal data. At Yeti Casino, we rely on the following legal bases:

• Performance of a Contract: We process your data when necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into such a contract. This includes creating your account, allowing you to play games, and processing your transactions.
• Legal Obligation: We process your data when necessary for compliance with a legal obligation to which we are subject. This includes our obligations under anti-money laundering laws, licensing regulations, and tax laws.
• Legitimate Interests: We may process your data where necessary for our legitimate interests, or those of a third party, provided that your interests and fundamental rights do not override those interests. Our legitimate interests include preventing fraud, ensuring network and information security, improving our services, and marketing our products. We always conduct a balancing test to ensure your rights are protected.
• Consent: In certain situations, we may ask for your explicit consent to process your personal data, for example, for sending you direct marketing communications. Where we rely on consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

We do not sell your personal data to third parties. We may share your information with trusted third parties under specific circumstances, as outlined below, to operate Yeti Casino and comply with our legal obligations:

• Service Providers: We work with third-party service providers who perform functions on our behalf, such as payment processors, IT and software providers, customer support platforms, and identity verification services. These providers are contractually bound to protect your data and only use it for the purposes for which we disclose it to them.
• Regulatory and Law Enforcement Authorities: We may disclose your personal data to regulatory bodies, licensing authorities, law enforcement agencies, and other governmental organisations when legally required, or when we believe such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Fraud Prevention and Anti-Money Laundering Agencies: To comply with our legal and regulatory obligations, we may share your data with organisations involved in fraud prevention and anti-money laundering activities.
• Affiliates and Business Partners: We may share data with our affiliated companies or business partners for internal administrative purposes, to provide joint services, or for marketing purposes where you have given your consent.
• Business Transfers: In the event of a merger, acquisition, reorganisation, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.
• Professional Advisors: We may share data with our professional advisors, such as lawyers, auditors, and consultants, in the course of obtaining professional services.

The security of your personal data is a top priority at Yeti Casino. We implement robust technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use industry-standard encryption technologies, such as Secure Socket Layer (SSL) encryption, to protect data transmission between your browser and our servers.
• Access Controls: Access to your personal data is restricted to authorised personnel who require the information to perform their job functions.
• Firewalls: Our systems are protected by firewalls to prevent unauthorised access to our internal networks.
• Regular Audits and Monitoring: We regularly monitor our systems for potential vulnerabilities and attacks and conduct security audits to ensure ongoing protection.
• Data Minimisation: We only collect and retain personal data that is necessary for the purposes for which it is processed.
• Employee Training: All our employees receive regular training on data protection and security best practices.

While we protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your information. We encourage you to use strong, unique passwords for your Yeti Casino account and to keep them confidential.

Under applicable data protection laws, you have several rights regarding your personal data. At Yeti Casino, we uphold these rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (“Right to be Forgotten”): You have the right to request the deletion of your personal data, under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected). We may be legally obliged to retain certain data.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions (e.g., if you contest the accuracy of the data).
• Right to Object to Processing: You have the right to object to the processing of your personal data, particularly where we are relying on legitimate interests as our legal basis, or for direct marketing purposes.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller, where technically feasible.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes applicable data protection laws.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable data protection laws.

Yeti Casino uses cookies and similar tracking technologies to enhance your browsing experience, analyse site usage, and provide personalised content. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These cookies are strictly necessary for the operation of our website and to enable core functionalities, such as logging in and accessing secure areas.
• Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. This data is aggregated and anonymous and helps us improve Yeti Casino's performance.
• Functionality Cookies: These cookies allow our website to remember choices you make (such as your username, language, or region) and provide enhanced, more personal features.
• Targeting/Advertising Cookies: These cookies deliver advertisements more relevant to you and your interests. They may also limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may prevent you from taking full advantage of the Yeti Casino website and its features.

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Our retention periods are determined by taking into account the following:

• Regulatory Obligations: We are legally required to retain certain data for specific periods, particularly related to anti-money laundering (AML), fraud prevention, and licensing regulations. For example, transaction records and identity verification documents may be retained for several years after your account closure.
• Contractual Obligations: Data related to your account and gaming activities is retained for the duration of our contractual relationship with you.
• Dispute Resolution: We may retain data for a longer period if there is an ongoing complaint or dispute that requires us to keep information.
• Legitimate Business Interests: We may retain data for our legitimate business interests, such as for statistical analysis, improving our services, and preventing re-registration by excluded players.

Once the retention period expires, your personal data will be securely deleted or anonymised. If you close your Yeti Casino account, we will retain your data for a minimum period as required by law, and then securely delete it.

Yeti Casino operates globally, and some of our service providers or business partners may be located in countries outside of your jurisdiction, including outside the European Economic Area (EEA). This means your personal data may be transferred to, and stored in, countries that may not have the same level of data protection laws as your home country.

When we transfer your personal data internationally, we take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed by the European Commission to provide an adequate level of data protection.
• Utilising Standard Contractual Clauses (SCCs) approved by the European Commission, which impose contractual obligations on the recipient to protect your data.
• Implementing other legally recognised transfer mechanisms that ensure an adequate level of protection for your personal data.

By using Yeti Casino, you consent to the transfer of your information to countries outside your country of residence, where such transfers are necessary for the provision of our services and are subject to appropriate safeguards.

Yeti Casino is strictly for individuals who are at least 18 years of age or the legal age of majority in their jurisdiction, whichever is higher. We do not knowingly collect personal data from individuals under this age. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information from our records.

If you believe that a minor has provided us with personal data, please contact us immediately using the details in the "Contact Us" section. We protect children's privacy and ensure compliance with all relevant regulations regarding underage gambling.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidelines. Any changes will be posted on this page, and the "Last Updated" date at the top of the policy will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

For significant changes, we may notify you through prominent notices on the Yeti Casino website or via email. Your continued use of our services after any modifications to this Privacy Policy will constitute your acceptance of the updated terms.

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact our Data Protection Officer (DPO) or our customer support team.

You can reach us through the following channels:

• Email: [email protected]
• Live Chat: Available on our website during operational hours.
• Postal Address: Please refer to the contact details provided on our website for our registered office address.

We address your inquiries and ensure your privacy is respected at Yeti Casino.